Looking to obtain a copy of your medical records?

Access Your Medical Records Online:

MyHealthOne Portal consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

Access Patient Portal

For MyHealthOne log in help, please call (855) 422-6625.

*Note that some medical records may not be available in MyHealthOne Portal, please read below for requesting copies of these records if needed.

Request Copies of Your Medical Records

You can obtain a paper copy of your medical records from North Suburban Medical Center through our records partner CIOX. In order to request your medical record, download and complete a medical records release form, and then send to the address below.

Download Medical Records Request Form (pdf)

Descargue el formulario de solicitud de registros médicos (pdf)

ATTN: CIOX Release of Information

7300 Beaufont Spring Drive - Boulders VIII- Parallon
Richmond, VA 23225

Phone: 303-584-8201
Patient fax line: 855-330-4290

Operating Hours:
8 a.m. – 4:30 p.m. (MST)

*CIOX manages medical record requests for all HealthONE Hospitals

Additional Information

For billing requests or billing records, please call 804-267-4000.

Your medical records request will be filled within 7-10 business days, and we will inform you if we experience an unexpected delay. *Please note after the request is filled, delivery to your address may vary due to postal delivery times.

If you choose to receive your records by email, you should receive them much sooner.

Fees or charges may apply, but we will notify you of any applicable fees before we process your request.

Birth & Death Certificates

Certified birth and death certificates are processed and purchased through the Colorado Department of Public Health and Environment (CDPHE).

Vital Records Section
4300 Cherry Creek Drive South
Denver, CO 80246-1530

Phone (inquiries only): 303-692-2200

*If you need to contact our facility birth certificate representative, please call 303-450-4428.

Request for Amendment of the Medical Records

If you would like to make a request to amend your medical records, please complete the Request For Amendment of Health Information Form and mail it to the Facility Privacy Official in the Health Information Management department at:

North Suburban Medical Center
9191 Grant St.
Thornton, CO 80229