Lacey Campbell, a patient care aide with North Suburban Medical Center, was recently celebrated and recognized for going above and beyond to care for a local family.
Campbell was caring for a family with a newborn baby who had recently been the victim of a home robbery. The robbery had left the family without the new clothing and other baby items they had purchased to welcome their new baby. Upon learning this, Campbell, a new mom herself, decided to take action and donated several bags of clothing to the family, including a brand new breast pump system.
To honor and recognize this contribution and great display of empathy, North Suburban's senior leadership team honored Campbell by presenting her with the "Patient Experience Employee of the Month" award.
"You know that our mission is to care and improve lives…and you did that for someone," said Angie Voigt, chief nursing officer at North Suburban Medical Center. "That's what it's all about!"
Campbell is a great team player and often fulfills many different roles at North Suburban. In addition to providing care to patients, she is also a certified car seat technician and helps families with proper car seat installations, and helps new parents with their birth certificate forms.
"I just really enjoy helping people," said Campbell in response to the recognition. "I know that I am very fortunate, and if I can help, I will."
As a Patient Care Technician at North Suburban, Campbell cares for patients in the Women's Services and Pediatric floors, and has been with North Suburban for the past eight years. Prior to being a patient care technician, Campbell served as a volunteer in the Neonatal Intensive Care Unit at North Suburban for two years.
"I always describe Lacey as the patient care technician extraordinaire," said Shawna Morrison, manager of pediatrics at North Suburban. "She does so much for us, our patients and our community."
In 2018, North Suburban introduced the Patient Experience Employee of the Month award and several staff members have been recognized for going above and beyond the call of duty to serve patients. Award-winners are often selected by their peers and are recognized by senior leaders and their peers and are featured in a number of ways including adding their photo and story next to the visitor elevators at North Suburban.
About North Suburban Medical Center
North Suburban Medical Center is the highest-quality hospital in north Denver. As a member of the HealthONE family of hospitals, North Suburban is one of just two hospitals in the state of Colorado to be named a Top Performer on Key Quality Measures each of the last five years.
In addition, North Suburban is the only hospital in north Denver to receive an "A" rating on the Leapfrog Group's biannual patient safety ratings the last nine surveys. North Suburban has been honored by the Women's Choice Awards as one of America's Best ERs and one of America's Best Hospitals for Patient Safety. Licensed for 157 beds, North Suburban is located in Thornton, Colorado, a 10-minute drive from downtown Denver.
HealthONE is the largest healthcare system in the metro Denver area with more than 10,000 employees. As part of the HealthONE system of care, The Medical Center of Aurora, North Suburban Medical Center, Presbyterian/St. Luke's Medical Center, Rocky Mountain Hospital for Children, Rose Medical Center, Sky Ridge Medical Center, Swedish Medical Center, and Spalding Rehabilitation Hospital work together to provide a higher level of care.
In addition, our family of services includes seven hospital free-standing emergency departments and numerous ambulatory surgery centers, CareNow urgent care and occupational medicine clinics, physician practices, imaging centers, and AIRLIFE-DENVER, which provides critical care air and ground transportation across a 10-state region. And, as one of the top ten corporate philanthropists in the metro area, HealthONE contributed more than $1.5 million in 2016 and supports over 150 organizations through cash and in-kind donations.